Support
How can we help?
Email us and a member of the SpotnHop team will reply. Choose the address that fits your question, and include your booking reference if it is about a trip.
Guests
Help with a booking, a payment, a wallet top-up, a receipt or a chauffeur.
concierge@spotnhop.comChauffeurs
Help with your documents, guarantors, trips, earnings or a payout to your bank.
chauffeurs@spotnhop.comFleet owners
Help with your vehicles, your chauffeur team, bookings or a withdrawal.
concierge@spotnhop.comYour personal data
Questions about the privacy policy, or a request to see or correct your data.
privacy@spotnhop.comCommon questions
What should I put in my email?
The email address or phone number on your account, the booking reference if it is about a trip (it looks like SNH-20261112-AB12), and a short description of what happened. A screenshot helps.
How do I delete my account?
Open the app, then Settings (guest app) or the Profile tab (Chauffeur and Host apps), and choose Delete account. It is refused while a trip, payout or wallet balance is still open, and the message says what to finish first. You can also read how deletion works on the account deletion page.
Something is wrong during a trip. What do I do?
Use the chat in the app to reach your chauffeur or the fleet owner first. For anything urgent about safety, contact the local emergency services before you contact us.
A message in the chat is abusive.
Tap Report on the message in the app. An administrator reviews it. You can also email us with the booking reference.
See also the account deletion page, the privacy policy and the terms of service.